Case Study Insurance Company Positions for Growth
The Challenge
Faced with increasing transaction volume and complexity, an insurance company wanted to
make its monthly back-end processes run more effectively. They had recently outsourced a
portion of the process, and needed to upgrade systems, controls and compliance reports to
make the process run smoothly from start to finish. Management also needed coordination
between all the various departments that participated in the operations. Adding urgency to
the situation, the company had a hard date for implementation that could not be missed.
What PCG Did
PCG assumed the role of overall project manager for the engagement. We developed
project plans and managed a team of over 30 people in three locations to accomplish the
tasks. We developed requirements, managed change requests, and executed a testing plan. We
created a new organization to handle the operation, and also implemented controls and
balancing procedures.
The Results
The project was completed successfully on time, and the CEOs expectations were
met. The monthly processes balanced at every step in the operations. Data quality
improved, and the company was positioned to significantly grow this portion of their
business.